• Urbancouch.in ensures that every transaction you conduct with us is in a safe and secure environment. We value the trust you place in us. Please read this document on payments and how we ensure security.

What are the payment options which Urban Couch provides me?

At Urban Couch you can shop with any of the following options


      • Visa, Mastercard, and American Express Credit Cards.

      • Debit cards for more than 50 banks.

      • Credit Card EMIs (with such banks that participate as on the date of transaction)

      • Urban Couch Gift Cards and Vouchers

      • Wallets

  • Do you offer Payment on Delivery options (Cash / Card)?

No, at this point in time, we do not offer cash on delivery/card on delivery as payment options.

How do I buy an Urban Couch product on EMI?

You can buy an Urban Couch product with EMIs using EMI on Credit Cards. 

  • What should I keep handy for my online transaction?

    1. For Credit Cards keep your card which has the details of the cardholder’s name, number, CVV, and expiry date. Apart from this you also need to have your 3D secure password / online authorization code (“OAC”).

    2. For Debit Cards keep your card which has the details of the cardholder’s name, number, CVV, and expiry date. You will be redirected to the bank site for 3D secure authorization. So keep your OAC or IPIN handy as well.

Is it safe to use my credit card, debit card?

Absolutely. Shopping with Urban Couch is completely safe. Transactions with Urban Couch are via the industry-leading payment gateways, which are VeriSign Secured® as well as PCI compliant.  The Payment gateways are compliant with the global information security standards defined for organizations that handle cardholder information. Be assured that your card or account information is encrypted as it travels over the Internet making it well and truly safe.

  • Does urbancouch.in store my card or account information?

**Urbancouch.in does not collect or store your account information at all.

  • Will I be asked to share card information, account information, or passwords over phone or email?

**The Urban Couch team will never request you to share any of your payment details over email or over the phone.

  • How will transactions on Urban Couch appear on my Credit Card / Bank statements?

**All transactions on urbancouch.in will be under the heading of Urban Couch Home Furniture Solutions Pvt Ltd on your Credit Card / Bank statements.