SATISFACTION GUARANTEE

At UrbanCouch, we’re committed to creating a better online shopping experience. If for some reason you aren’t completely satisfied with your purchase, contact us and we will do what we can to make it right.

Change your mind about the colour? Is your new sofa not the perfect fit? No problem! We offer a FREE EXCHANGE on qualifying purchases! Simply contact our Customer Care Team within 3 days of delivery and we will arrange for an exchange on your purchase. All you’ll pay is the delivery fee and any price difference. (Valid once per order, on an item of equal or greater value.)

You can also return most products within 7 days of delivery if you are not completely satisfied. Your refund will exclude the delivery fee (INR7000) and restocking fee (10% – 20% ) and can only be made if the merchandise is in “as-new” condition. Simply contact our Customer Care Team and we’ll take care of scheduling the return pickup for you.

In the unlikely event that your purchase arrives damaged, contact us within 3 days of delivery and we will help you with a repair or a replacement.

NON RETURNABLE ITEMS

  • Custom made or Special Order items
  • Assembled and/or Modified items
  • Items without original packaging

OUR PRICE MATCH PROMISE

If within 30 days of delivery you should find the same brand and model at a lower price (on identical terms & conditions), we will refund you the difference. * Just email us proof of the lower advertised price, or give us a chance to verify it.

Custom Orders

Orders that are extensively customized that are not eligible for our return policy, unless found to be Damaged or Defective

Refunds & Exchanges

Orders received in a damaged or defective condition have an option of return if minor work cannot be done. For products that are damaged, we will require a POD copy of the courier with ‘Damage Remarks’ to proceed further.

.

Damaged Items

In the unlikely event that you receive a product that’s been damaged in transit or is defective, we’re happy to set up a prompt replacement. Please contact us upon receipt. In order to receive a replacement, we ask that you notify us within 72 hours of receiving your product to request an exchange for the same item.